Please contact our customer service via the chat soon after you’ve made the order, if you want to update or cancel an order. Provide us with the order id and the request. Our customer service normally responds in 24 hours Monday to Friday. If you wan
You can cancel any online order by notifying us via the online chat within 14 days of delivery. Please return product items in brand new, unused condition, with all tags and packaging intact. If you need a different size, color, or product, please re
Your shipment should be shipped from our roastery after 1 to 3 business days. The transit period with the postal service after the shipping from our roastery depends on the country of destination. Read more at our shipping page. You’ll have a track a
If your shipment contains the wrong products or if your shipment lacks products, please contact us via the chat and provide us with your order id, your email address, an explanation of the error and documentation, for example a photo of the products
If you forgot to type in a discount code at your cart, please contact us via the chat providing us with the code and we’ll apply the code for you.
Payment can be made with Mastercard, Visa, Maestro, American Express, iDEAL, Bancontact, Shop Pay, Google Pay, Apple Pay and MobilePay. The due amount will be deducted from the chosen payment method at the time of shipment. All prices are including V